Entergy Mississippi Opens New $16.6M Service Center

Facility will serve customers in DeSoto County

JACKSON, Miss. – Entergy Mississippi has opened a $16.6-million facility to serve as its hub force customer service, distribution operations and storm response in DeSoto County. The DeSoto Service Center, located on Highway 51 North, is strategically positioned to serve Entergy Mississippi customers in DeSoto County, including the cities of Hernando, Horn Lake, Nesbit, Southaven, Walls and parts of Olive Branch. About 45 full-time employees will work from the newly constructed 38,457-square-foot building, which will include local engineering, customer service and operations departments. A materials warehouse and service yard are also onsite.

“This investment places us at the center of our DeSoto County service territory, which will help us  operate with greater resiliency and improve reliability in the area,” said Haley Fisackerly, Entergy Mississippi president and CEO. “As the community continues to grow, this site will provide the space we need to work with large equipment and a geographical advantage to quickly respond to customers.”

In addition to the DeSoto Service Center, Entergy is currently constructing a new distribution substation in the area. The company will also continue to maintain its service yard in Southaven.

“The City of Hernando is excited that Entergy is moving the local headquarters back to Hernando after being gone for a few decades. We welcome them back to the county seat and are looking forward to continuing our close working relationship.”—Chip Johnson, mayor, Hernando

“On behalf of the board of supervisors, we are very excited about Entergy, their new location and their state-of-the-art building. We look forward to working with Entergy in the future. With the present and future growth of DeSoto County, we know that DeSoto County citizens will be well served.”–Michael Lee, president, DeSoto County Board of Supervisors

“This investment and opening in DeSoto county is a major step toward Entergy’s continued commitment to bring the highest quality of customer service to those they provide electricity.” –Brandon Presley, northern district, Mississippi Public Service Commission

“While the generation, transmission and distribution of reliable, affordable electricity is the foundation of the provision of essential utility services, new technologies and expanded customer expectations require investments in all elements of the electricity value chain,” Central District Public Service Commissioner Brent Bailey said.

“The addition of this facility will allow Entergy Mississippi to minimize interruptions to their power systems and continue adding value to the communities it serves.”—Brent Bailey, central district, Mississippi Public Service Commission

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