Comcast has been coordinating with emergency management, health officials and other government leaders to support the collective effort to mitigate the impact of COVID-19. Recently, Comcast announced the implementation of the following new policies for the next 60 days to Keep America Connected:
Xfinity WiFi Free For Everyone: Xfinity WiFi hotspots across the country will be available to anyone who needs them for free – including non-Xfinity Internet subscribers. For a map of Xfinity WiFi hotspots, visit www.xfinity.com/wifi. Once at a hotspot, consumers should select the “xfinitywifi” network name in the list of available hotspots, and then launch a browser.
Pausing Data Plan: With so many people working and educating from home, Comcast wants their customers to access the internet without thinking about data plans. While the vast majority of our customers do not come close to using 1TB of data in a month, they are pausing our data plans for 60 days giving all customers Unlimited data for no additional charge.
No Disconnects or Late Fees: Comcast will not disconnect a customer’s internet service or assess late fees if they contact them and let them know that they can’t pay their bills during this period. Their care teams will be available to offer flexible payment options and can help find other solutions.
Internet Essentials Free to New Customers: As announced yesterday, it’s even easier for low-income families who live in a Comcast service area to sign-up for Internet Essentials, the nation’s largest and most comprehensive broadband adoption program. New customers will receive 60 days of complimentary Internet Essentials service, which is normally available to all qualified low-income households for $9.95/month. Additionally, for all new and existing Internet Essentials customers, the speed of the program’s Internet service was increased to 25 Mbps downstream and 3 Mbps upstream. That increase will go into effect for no additional fee and it will become the new base speed for the program going forward.
News, Information and Educational Content on X1 and Flex: For those with school-age students at home, they’ve created new educational collections for all grade levels in partnership with Common Sense Media. Just say “education” into your X1 or Flex voice remote. To help keep customers informed, they also have created a collection of the most current news and information on Coronavirus. Just say “Coronavirus” into your X1 or Flex voice remote.
24×7 Network Monitoring: Underpinning all of these efforts, Comcast’s technology and engineering teams will continue to work tirelessly to support their network operations. We engineer our network capacity to handle spikes and shifts in usage patterns, and continuously test, monitor and enhance our systems and network to ensure they are ready to support customer usage. Their engineers and technicians staff our network operations centers 24/7 to ensure network performance and reliability. they are monitoring network usage and watching the load on the network both nationally and locally, and to date it is performing well.
Comcast has established a customer-facing webpage with information about Xfinity services and their response to the coronavirus. They do not anticipate updating the page in real-time. The site is at www.xfinity.com/prepare.